Customer Service Training Presented by Gina McAndrew
Customer Service Excellence
Overview
This highly interactive session helps participants build cooperative relationships and reduce tension. Individuals will discover their behavioral styles and capitalize on their strengths by using the powerful DiSC Dimensions of Behavior concepts. The benefit to each participant is to explore essential ingredients of positive customer experiences and techniques needed to increase their effectiveness.
Research supports the conclusion that the most effective people are those who know themselves, recognize the demands of the situation, and adapt strategies to meet those needs. By using this system, the participant will be able to guide their everyday conversation to adapt to delivering excellent customer service.
Audience
An excellent course for all levels of employees.
Program Length
One Half Day
Outline
- Participants will identify their work behavioral style
- Create the motivation environment most conducive to success
- Understand and appreciate the four different work styles
- Anticipate and minimize potential conflicts with others
- Apply the four customer service principles
Activities Include
- Completion of the Everything DiSC Assessment.
- This system presents a plan to help the participant understand him/her self and others in a specific environment. The employee is the central focus as he/she gains an understanding of his/her style and identifies the environment most conducive to it.
- Participants explore their differences with others, and the environment they require for maximum productivity and teamwork in the work organization.
- Learn and apply the Four Customer Service Principles:
- Be the Difference Every Day
- Build Solid Relationships
- Create Extraordinary Value for Others
- Have Passion and Purpose
